Privacy Policy

Last Updated: November 26, 2025

At Dragon Scale Leather (“we”, “us”, “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information in compliance with Canada’s PIPEDA, Alberta’s PIPA, and CASL (Canadian Anti-Spam Legislation).

By visiting our website, making a purchase, or subscribing to our emails, you agree to the terms outlined below.

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1. Information We Collect

Information You Provide

We collect personal information when you:

• Create an account

• Place an order

• Subscribe to our email list

• Contact us for support

This may include your:

• Name

• Email address

• Shipping and billing address

• Payment information (processed securely through third-party providers)

• Order details

• Any information you voluntarily provide

Automatically Collected Information

When you browse our site, we may automatically collect:

• IP address

• Browser/device type

• Pages viewed

• Time spent on pages

• Referring websites

• Cookies and tracking data

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2. How We Use Your Information

We use your information to:

• Process and ship orders

• Provide customer support

• Send transactional emails (order confirmation, updates, etc.)

• Send marketing emails (with your consent)

• Improve our website and user experience

• Prevent fraud and protect our site

• Comply with legal requirements

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3. Email Marketing Consent (CASL Compliance)

By entering your email, signing up for a discount, or completing a purchase, you consent to receiving:

• Promotions

• Product updates

• Announcements and sales

You can unsubscribe at any time by clicking “Unsubscribe” in any email we send or by contacting us at Adam@dragonscaleleather.ca.

We never send marketing emails without your explicit consent.

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4. Cookies

We use cookies and similar technologies to:

• Improve site functionality

• Remember preferences

• Analyze site traffic

• Personalize your shopping experience

You can disable cookies through your browser settings, though some features may not work properly.

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5. Sharing Your Information

We do not sell or rent your information.

We may share information with trusted service providers who help us operate our business, including:

• Payment processors (e.g., Shopify Payments, PayPal, etc.)

• Email platforms

• Analytics tools

• Shipping carriers

• Website hosting providers

These companies only receive what is necessary to perform their services and must protect your data according to Canadian privacy laws.

We may also disclose information if required by law.

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6. Data Storage & Security

We take reasonable measures to protect your information from:

• Unauthorized access

• Misuse

• Loss or alteration

However, no online system is 100% secure. We use reputable third-party systems with strong security policies (Shopify, encrypted payment processors, etc.).

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7. Your Rights (Alberta PIPA & PIPEDA)

You have the right to:

• Access the personal information we hold about you

• Correct inaccuracies

• Request deletion (when legally permitted)

• Withdraw consent for marketing emails

To make a request, contact us at Adam@dragonscaleleather.ca.

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8. Data Retention

We retain your personal information only as long as necessary to:

• Fulfill the purpose it was collected for

• Meet legal, accounting, or reporting obligations

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9. Third-Party Links

Our website may link to third-party sites. We are not responsible for their privacy practices or content.

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10. Contact Us

Questions about this Privacy Policy?

📩 Adam@dragonscaleleather.ca
📍 Alberta, Canada

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Terms of Service

Last Updated: November 26, 2025

Welcome to Dragon Scale Leather. By accessing our website or purchasing our products, you agree to comply with the following Terms of Service. Please read them carefully.

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1. Online Store Terms

By using our site, you confirm that:

• You are the age of majority in your province/territory

• You agree to provide accurate and truthful information

• You will not use our products or services for unlawful purposes

We reserve the right to refuse service to anyone for legitimate reasons.

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2. Products & Descriptions

Our products are handcrafted and may show natural variations in:

• Color

• Texture

• Stitching

• Shape

These variations are intentional and part of the uniqueness of handmade goods.

We aim to display products as accurately as possible, but we cannot guarantee exact color reproduction on all screens.

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3. Pricing & Payment

All prices are listed in Canadian Dollars (CAD) unless otherwise stated.

Prices may change without notice.

Purchases must be completed through approved payment providers. We are not responsible for payment processor errors, delays, or declines.

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4. Shipping & Delivery

You are responsible for providing accurate shipping details.

We are not liable for:

• Delays caused by carriers

• Lost or stolen packages after delivery confirmation

• Customs fees, taxes, or duties for international orders

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5. Returns & Exchanges

Because our products are handcrafted, returns may be approved on a case-by-case basis.

Custom-made or personalized items are non-refundable unless defective.

Adam@dragonscaleleather.caTo request a return or exchange, contact us at:

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6. Marketing Emails (CASL Consent)

By entering your email or completing a purchase, you consent to receiving marketing emails.

You can unsubscribe at any time by clicking the “Unsubscribe” link in any email.

We comply with Canadian Anti-Spam Legislation.

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7. Prohibited Activities

You agree not to:

• Break any laws in your jurisdiction

• Infringe intellectual property rights

• Upload malicious code or interfere with website functionality

• Attempt to obtain personal information of others

• Use our site for fraudulent activities

We reserve the right to terminate your access if these terms are violated.

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8. Limitation of Liability

Dragon Scale Leather is not responsible for:

• Injuries or damages resulting from the misuse of products

• Allergic reactions

• System outages, errors, or data loss

• Indirect or consequential damages

Use products responsibly.

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9. Governing Law

These Terms are governed by the laws of Alberta, Canada, and applicable federal laws.

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10. Changes to Terms

We may update these Terms at any time. Continued use of the site indicates acceptance.

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11. Contact Information

Questions about these Terms?
📩 Adam@dragonscaleleather.ca
📍 Alberta, Canada